Terms & Conditions

OMIOSAM Terms and Conditions

Effective Date: 29 August 2026
Last Updated: 29 August 2026
Website: https://omiosam.com
Customer Support: +91 9512444422
Email: weomiosam@gmail.com
Applicable Region: India

1. Introduction

Welcome to OMIOSAM.

These Terms and Conditions (“Terms”, “T&C” or “Agreement”) govern your access to and use of the OMIOSAM website, mobile version of the website, mobile application, online services and purchase of OMIOSAM products.

By accessing, browsing, registering on, using the website or purchasing products from OMIOSAM, you acknowledge that you have read, understood and agreed to these Terms and Conditions.

These Terms are intended to apply together with OMIOSAM's other applicable website policies, including its Privacy Policy, Shipping Policy and Returns, Refunds, Cancellations and Exchanges Policy.

These Terms constitute an electronic record under applicable Indian law, including the Information Technology Act, 2000, as applicable, and are published in accordance with applicable e-commerce requirements, including the Consumer Protection (E-Commerce) Rules, 2020.

2. Eligibility to Use the OMIOSAM Website

You may use the OMIOSAM website and place orders only if you are legally capable of entering into a binding contract under applicable Indian law.

If a minor wishes to access or use the website, such use or transaction must be conducted through a parent or legal guardian.

If you access or use the website on behalf of a company, partnership, proprietorship or other organisation, you represent that you have the necessary authority to act on behalf of that organisation.

3. Acceptance and Updates to These Terms

OMIOSAM may revise or update these Terms and Conditions from time to time by publishing an updated version on the website.

Updated Terms become effective when published, unless otherwise stated.

The Terms applicable to an order will generally be the version published on the website at the time the customer accesses the website or places the order.

We recommend reviewing these Terms before placing an order.

If you do not agree with these Terms or any referenced policy, please discontinue use of the website.

4. Lawful Use of the Website

You agree to use the OMIOSAM website only for lawful purposes.

You are responsible for complying with all applicable laws, rules and regulations relating to your use of the website, including applicable Indian laws concerning online transactions, intellectual property and digital communications.

5. OMIOSAM Products

OMIOSAM offers various products through its website, including regular products, trial products and products that may occasionally be offered free of cost.

Products purchased through the website are intended for personal use, unless OMIOSAM has expressly agreed otherwise.

Customers may not resell OMIOSAM products or samples received through the website without prior authorisation.

OMIOSAM reserves the right to cancel or reduce quantities of products where we reasonably believe that an order may violate these Terms or applicable policies.

6. Product Availability

OMIOSAM may change, suspend or discontinue the availability of any product at any time.

Product prices, offers and availability may also change without prior notice.

Where an ordered product becomes unavailable, OMIOSAM may cancel the affected order and provide the applicable resolution under its policies and applicable law.

7. Product Information and Images

OMIOSAM makes reasonable efforts to provide accurate product descriptions, specifications, images, colours, pricing and availability information.

However, website content may occasionally contain typographical errors, inaccuracies or omissions.

Product images are indicative and may differ slightly from the actual product because of photography, screen settings, packaging variations or other factors.

The presence of a product or offer on the website does not guarantee that it will remain available at all times.

8. Customer Communications and Marketing

By accessing the website, placing an order or providing information to OMIOSAM, you may receive communications relating to your transactions, products, services and, where applicable, promotional or commercial communications.

Communications may be provided through:

• Email

• SMS

• Telephone calls

• Website notifications

• Other permitted communication channels

Where applicable, customers may withdraw consent from promotional communications through the available opt-out mechanisms.

Marketing Opt-Out

You may opt out of future promotional communications by:

1. Using the unsubscribe link included in a promotional email; or

2. Emailing your request to weomiosam@gmail.com.

Transactional and service-related communications may still be sent where necessary to process or support an order or account.

9. Intellectual Property Rights

All OMIOSAM brand names, trademarks, logos, product names, trade dress, website designs, layouts, text, images, software, technology and other proprietary materials are protected by applicable intellectual-property laws.

Unless expressly authorised in writing, you may not:

• Copy OMIOSAM content.

• Reproduce OMIOSAM products or materials.

• Modify or create derivative works.

• Republish website content.

• Resell or redistribute proprietary materials.

• Use OMIOSAM trademarks without permission.

• Copy website layouts, graphics or other protected elements.

Access to the OMIOSAM website does not grant you ownership or a licence to use OMIOSAM trademarks or other intellectual property except for the limited personal use permitted under these Terms.

10. Taxes

Customers are responsible for applicable taxes associated with their purchases, subject to the pricing and tax information displayed at the time of purchase and applicable law.

11. OMIOSAM Customer Accounts

Customers may create and maintain one user account unless otherwise permitted by OMIOSAM.

You are responsible for:

• Keeping your account information accurate.

• Maintaining password confidentiality.

• Protecting access to your account.

• All activities performed through your account.

• Not sharing, selling or transferring your account.

Accounts are personal and non-transferable unless expressly permitted by OMIOSAM.

If you access the website on behalf of another person or organisation, you represent that you have authority to bind that person or organisation to these Terms.

12. Account Security

If you believe that your account has been compromised, accessed without authorisation or otherwise breached, contact OMIOSAM immediately using the contact information provided in these Terms.

Where OMIOSAM identifies an actual or suspected security issue, we may require you to change your password or temporarily suspend or block an account to protect the website and customers.

OMIOSAM may refuse service or terminate an account where these Terms are violated or where such action is reasonably necessary to protect the Company, website, customers or legitimate business interests.

13. Website Content

The OMIOSAM website may contain product information, educational material, marketing content and links to third-party resources.

Some third-party information may originate from sources outside OMIOSAM.

Such information is provided for general informational purposes, and OMIOSAM does not necessarily endorse or guarantee the accuracy, completeness or reliability of third-party information.

Website content is intended primarily for personal and non-commercial use unless otherwise authorised.

14. Copyright Concerns

OMIOSAM respects intellectual-property rights.

If you believe that material available through the OMIOSAM website infringes your copyright, please contact:

Email: weomiosam@gmail.com

Please provide sufficient information for the Company to understand and investigate the alleged infringement.

15. Third-Party Links

The OMIOSAM website may contain links to third-party websites for convenience.

OMIOSAM does not control or assume responsibility for the content, security, privacy practices, products or services of third-party websites.

Your use of third-party websites is at your own risk.

We recommend reviewing the privacy policy and terms and conditions of any third-party website before providing personal information or conducting transactions there.

16. Prohibited Website Activities

You agree not to use the OMIOSAM website to:

• Violate applicable laws or regulations.

• Interfere with another user's access to the website.

• Resell website content without authorisation.

• Send spam, chain letters or unsolicited communications.

• Harass, abuse or defame other users.

• Upload malicious software or harmful code.

• Attempt unauthorised access to systems or accounts.

• Conduct activities that are unlawful, fraudulent, abusive or otherwise prohibited.

You must not use the website for activities involving unlawful, threatening, obscene, defamatory, hateful, invasive or otherwise prohibited content or conduct.

17. Limited Website Licence

Subject to your compliance with these Terms, OMIOSAM grants you a limited, non-exclusive and non-transferable right to access and use website content for your personal, non-commercial use.

You may not reproduce, distribute, transmit, modify or create derivative works from website content without express written permission from OMIOSAM or the applicable rights holder.

18. User-Generated Content

If you submit, post, upload, store or transmit content through the OMIOSAM website, you are responsible for that content.

Where permitted by applicable law and subject to OMIOSAM's Privacy Policy, you grant OMIOSAM the rights necessary to use, reproduce, display, distribute, transmit and create derivative works from such content for website and business purposes.

OMIOSAM reserves the right to remove content that it reasonably considers objectionable, unlawful or inconsistent with these Terms.

OMIOSAM is not responsible for user-generated content posted by customers or other users.

19. Website Security

You must not attempt to compromise or bypass the security of the OMIOSAM website.

Prohibited activities include:

• Accessing data or accounts without authorisation.

• Scanning or testing systems for vulnerabilities without permission.

• Attempting to bypass authentication or security controls.

• Introducing viruses or malicious software.

• Flooding, spamming or disrupting website services.

• Sending unauthorised promotional email.

• Forging email headers or communication information.

• Interfering with networks, servers or other users.

Unauthorised attempts to compromise website or network security may result in civil or criminal liability under applicable law.

20. Payment Methods

Depending on availability, OMIOSAM may offer payment methods including:

• Credit cards.

• Debit cards.

• Net banking.

• Wallets.

• UPI.

• QR payments.

• PayPal.

• Reward points.

• Cash on Delivery (COD).

Available payment methods may vary depending on location, order value, payment provider and other applicable conditions.

21. Website Chat Facility

OMIOSAM may provide an online chat facility to help customers with website and product-related queries.

The chat service may be suspended or discontinued at any time.

Chat response times may vary depending on customer-support availability.

Communications through the chat facility may be stored by OMIOSAM for customer-service, operational or future-reference purposes.

Users must not use the chat facility to submit unlawful, threatening, abusive, defamatory, obscene or otherwise prohibited content.

The chat facility must not be used for unauthorised solicitation, selling products or promoting unrelated business opportunities.

22. Product Pricing and Availability

Product prices, offers and availability displayed on the OMIOSAM website may change without prior notice.

The source Terms state that website prices are inclusive of applicable GST and that delivery charges may apply depending on the order value.

Important: Any current delivery charge, free-shipping threshold or promotional offer applicable to an order will be displayed during the relevant purchase process.

Prices offered through OMIOSAM's website may differ from prices offered through offline stores, marketplaces or other sales channels.

23. Delivery and Shipping

Orders containing multiple products may be delivered in separate shipments.

The source Terms state that delivery usually takes approximately 5–7 business days from the date of order placement, although actual delivery may vary according to location, courier availability and circumstances outside OMIOSAM's reasonable control.

Estimated delivery dates are indicative.

If an unforeseen delay occurs, OMIOSAM may notify the customer and provide available options, including waiting for delivery or cancelling an eligible order.

An order may be cancelled where the ordered product becomes unavailable or where delivery cannot be completed in accordance with the applicable process.

24. Order Tracking

After dispatch, customers may receive shipment information, including the applicable tracking number and courier details.

Orders may also be tracked through the Your Orders section of the customer's account where this functionality is available.

Tracking information may become available after dispatch and may take time to update.

25. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the OMIOSAM website and its content are provided on an “as is” and “as available” basis.

OMIOSAM does not guarantee that:

• Website information will always be complete, accurate, current or error-free.

• Third-party links will contain accurate or reliable information.

• Website access will always be uninterrupted.

• All products or offers will remain available.

• Use of products will produce a particular result.

• All website defects or errors will be corrected.

No information obtained through the website creates a warranty unless expressly stated in these Terms or otherwise required by applicable law.

Nothing in these Terms is intended to exclude or restrict any consumer right, warranty or remedy that cannot legally be excluded or restricted under applicable Indian law.

26. Limitation of Liability

To the maximum extent permitted by applicable law, OMIOSAM, its affiliates, partners, licensors, officers, employees, agents and service providers will not be liable for indirect, incidental, special or consequential losses arising from use of the website, website content, products or transactions, including losses resulting from:

• Website interruptions.

• Access delays.

• Data loss or corruption.

• Third-party websites.

• Viruses or system failures.

• Errors or omissions in website content.

• Events beyond OMIOSAM's reasonable control.

The limitations described in these Terms apply only to the extent permitted under applicable law.

27. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless OMIOSAM and its contractors, agents, employees, officers, directors, affiliates, partners and assigns from claims, liabilities, damages, costs and expenses arising from:

• Your breach of these Terms.

• Your misuse of the website.

• Your use or misuse of products.

• Your violation of intellectual-property rights.

• Your unlawful activities.

• Information or data supplied by you.

• Your violation of applicable website policies.

This provision survives termination of your account or use of the website to the extent applicable.

28. Privacy

OMIOSAM respects customer privacy.

The collection, use, storage and handling of Personal Information are governed by the OMIOSAM Privacy Policy, which forms part of these Terms by reference.

Please review the OMIOSAM Privacy Policy before using the website or placing an order.

29. Force Majeure

OMIOSAM will not be considered in default or liable for delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control.

Such circumstances may include natural disasters, severe weather, earthquakes, floods, pandemics, epidemics, war, terrorism, labour disputes, strikes, shortages, government restrictions, utility failures, communication failures, cyber incidents, legal orders or other events beyond reasonable control.

Where a Force Majeure event affects performance, affected obligations may be suspended for the duration of the event.

30. Website and Product Discontinuation

OMIOSAM may modify, suspend or discontinue operation of the website or distribution of particular products.

Where applicable, customers with affected outstanding orders will be dealt with according to the applicable order, refund, cancellation and consumer-protection requirements.

31. Entire Agreement

These Terms, together with the policies and documents expressly incorporated by reference, constitute the agreement governing your use of the OMIOSAM website and transactions covered by these Terms.

They supersede prior agreements relating to the same subject matter to the extent applicable.

32. Severability

If any provision of these Terms is determined by a competent court to be invalid, illegal or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.

33. Governing Law and Jurisdiction

These Terms shall be interpreted in accordance with the applicable laws of India.

The source Terms specify that they are governed by the laws of the State of Gujarat and provide for courts located in Gujarat as the specified jurisdiction, subject to applicable law.

34. Termination

OMIOSAM may suspend or terminate your access to the website where it reasonably believes that you have breached these Terms.

Following termination, OMIOSAM may restrict access to the website and may cancel outstanding orders where permitted under applicable law and the relevant policies.

Provisions that by their nature should survive termination will continue to apply.

35. Use Outside India

OMIOSAM's website and products are primarily intended for customers in India.

If you access the website from outside India, you are responsible for ensuring that your use complies with applicable local laws.

OMIOSAM does not represent that its website or products are appropriate or available for use in every jurisdiction outside India.

36. Assignment

You may not transfer or assign your rights or obligations under these Terms without OMIOSAM's prior consent.

OMIOSAM may assign its rights or obligations where permitted under applicable law.

37. No Waiver

Failure by OMIOSAM to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

Any waiver must be interpreted in accordance with applicable law.

38. Agreement to These Terms

By using the OMIOSAM website, creating an account or placing an order for OMIOSAM products through the website, you acknowledge and agree to be bound by these Terms and Conditions, together with applicable website policies.

39. Contact OMIOSAM

For questions, concerns, complaints or enquiries relating to OMIOSAM products, website use or these Terms and Conditions, contact:

OMIOSAM Customer Service Desk

Email: weomiosam@gmail.com
Phone: +91 9512444422
Customer Support Hours: Monday–Friday, 10:00 AM–6:00 PM
Website: https://omiosam.com
Contact Page: https://omiosam.com/contact-us

The original Terms identify the above email, telephone number and Monday–Friday support hours.

Frequently Asked Questions About OMIOSAM Terms and Conditions

What are OMIOSAM's Terms and Conditions?

OMIOSAM's Terms and Conditions establish the rules governing access to the OMIOSAM website, customer accounts, product purchases, payments, delivery, intellectual property, website use, cancellations, privacy, liability and other online transactions.

Who can purchase products from OMIOSAM?

Persons legally capable of entering into a binding contract under applicable Indian law may use the website and place orders. Minors must use the website and conduct transactions through a parent or legal guardian.

Can OMIOSAM change its Terms and Conditions?

Yes. OMIOSAM may update its Terms and Conditions by publishing a revised version on the website. The applicable version is generally the version in effect when the customer accesses the website or places the relevant order.

Are OMIOSAM product images exact?

Product images are indicative and may differ slightly from the actual product because of photography, screen settings or other factors.

Can I resell OMIOSAM products?

OMIOSAM products purchased through the website are intended for personal use unless otherwise agreed. Resale of products or samples without authorisation is not permitted under these Terms.

What payment methods does OMIOSAM accept?

Depending on availability, OMIOSAM may accept credit cards, debit cards, net banking, wallets, UPI, QR payments, PayPal, reward points and Cash on Delivery.

How long does OMIOSAM delivery take?

The current Terms state that delivery usually takes approximately 5–7 business days from order placement, although actual delivery time may vary according to location, courier service and circumstances beyond OMIOSAM's reasonable control.

Can I track my OMIOSAM order?

Yes. After dispatch, tracking information may be provided through email and/or the Your Orders section of your OMIOSAM account where tracking functionality is available.

Does OMIOSAM protect customer privacy?

Yes. OMIOSAM maintains a separate Privacy Policy explaining how customer Personal Information is collected, used, stored and protected.

Can I opt out of OMIOSAM promotional emails?

Yes. Customers can use the unsubscribe option in promotional emails or contact weomiosam@gmail.com to request an opt-out.

Can I use OMIOSAM website content commercially?

No, unless OMIOSAM or the relevant rights holder has provided express written authorisation. Website content is generally provided for personal, non-commercial use.

Can I use the OMIOSAM logo or trademark?

No. OMIOSAM trademarks, logos, brand names, trade dress and other intellectual property may not be used without appropriate authorisation.

What happens if I violate OMIOSAM's Terms?

OMIOSAM may restrict, suspend or terminate website or account access where it reasonably believes that these Terms have been violated, subject to applicable law.

Which law governs OMIOSAM's Terms and Conditions?

The Terms are governed by applicable laws of India. The source Terms specifically identify the laws of Gujarat and courts in Gujarat as the stated jurisdiction, subject to applicable law.

How can I contact OMIOSAM?

You can contact OMIOSAM at weomiosam@gmail.com or +91 9512444422, Monday to Friday, 10:00 AM to 6:00 PM.