Returns, Refunds, Cancellations and Exchanges Policy
Effective Date: 24 August 2026
Brand: OMIOSAM
Website: https://omiosam.com
OMIOSAM is committed to delivering genuine, fresh and quality products to our customers. If you receive a  wrong, expired, damaged, tampered or incomplete product, you may request a return, replacement or refund in accordance with the terms below.
1. Return and Replacement Eligibility
You may raise a return or replacement requesting the following situations:

• Wrong product delivered.

• Expired product delivered.

• Product received in a physically damaged or tampered condition.

• Product packaging is damaged or tampered with.

• One or more products are missing from your order.

Reporting Time Limits
Wrong or expired product: Request must be raised within 7 days from the date of delivery.
Damaged or missing product:* Request must be raised within 2 days from the date of delivery.
To submit a request, contact OMIOSAM through our Contact Us page or use the Chat option available on our website.

• Contact Us: https://omiosam.com/contact-us

• Customer Support: +91 9512444422

• Support Hours: Monday to Friday, 10:00 AM to 6:00 PM.

2. Our Return and Replacement Process
We follow a simple, transparent process:
Step 1 – Submit Your Request
Provide your order details, contact information and relevant information about the issue. For damaged, tampered or incorrect products, customers may be asked to provide photographs or other supporting information to help us verify the claim.
Step 2 – Request Review
Our team will review the return or replacement request within approximately **2 working days**.
Step 3 – Reverse Pickup
If the request is approved, OMIOSAM or its authorised courier partner will arrange pickup of the product.
The usual reverse-pickup timeline is **5–7 business days** after the return request has been received, subject to courier availability and the customer's location.
Step 4 – Self-Shipping Where Pickup Is Unavailable
If reverse pickup is not available at your location, you may be required to ship the product to OMIOSAM through a reliable courier service.
Where the self-shipping option has been specifically approved by OMIOSAM, eligible courier charges will be reimbursed through an available digital payment method such as **Paytm Wallet or Google Pay**, subject to applicable verification and reimbursement conditions.
Step 5 – Quality Verification and Resolution
After the returned product reaches our warehouse, our quality-control team will verify the product against the submitted claim.
After successful verification, OMIOSAM will initiate the applicable **replacement or refund**.
Replacement is subject to product availability. If the replacement product is unavailable, an eligible refund may be processed instead.
3. When Will a Return or Replacement Be Accepted?
A return or replacement request may be accepted when:

• The wrong product was delivered.

• An expired product was delivered.

• The product was physically damaged during delivery.

• The product or packaging was tampered with upon delivery.

• Products were missing from an otherwise delivered order.

• The request was submitted within the applicable reporting period.

• The returned product meets OMIOSAM's verification requirements.

4. When Will a Return or Replacement Request Be Rejected?
A return or replacement request may not be accepted in the following circumstances:

• The product has been opened or used.

• The product has been altered, modified or damaged after delivery.

• Original packaging, labels, mono cartons or other required packaging components are missing.

• The request for a wrong or expired product is raised after **7 days from delivery**.

• A damaged or missing product is reported after **2 days from delivery**.

• The product does not correspond with the order or claim submitted.

• The returned product fails the applicable quality or verification check.

For hygiene, safety and product-quality reasons, opened or used products generally cannot be accepted for return unless OMIOSAM determines otherwise in accordance with applicable law.
5. How Are Returns Processed?
Once an eligible return request is approved, a pickup may be arranged through our courier partner.
The returned product is transported to our warehouse and inspected by our quality-control team. The inspection determines whether the returned product corresponds to the reported issue and satisfies the applicable return conditions.
Once the return is successfully verified, OMIOSAM will process the applicable refund or replacement.
 6. Can I Return Part of My Order?
Yes. If only certain products in an order are eligible for return, you may request a return or replacement for those eligible products, subject to the conditions and timelines stated in this policy.
For incomplete orders, only the missing or affected product may need to be addressed, depending on the circumstances.
7. Order Cancellation Policy
Customers may cancel an order from the **Cancel** button available on the order details page under the **My Account** section, provided the order is still eligible for cancellation.
Customers may also contact OMIOSAM customer support at:
+91 951 2444 422
Monday to Friday: 10:00 AM to 6:00 PM
Important Cancellation Condition
Orders can generally be cancelled only while the order status is **"Ready to Ship"**.
Once an order has progressed beyond the eligible cancellation stage, cancellation may no longer be possible. If the order has already been shipped or delivered, the applicable return policy may apply instead.
OMIOSAM reserves the right to cancel an order in appropriate circumstances, including where an order requires verification before dispatch. OMIOSAM may contact the customer through verbal or written communication to confirm order details before shipping.
 8. Refund Policy
If a refund is approved following cancellation, return or replacement review, the refund will be processed using the applicable payment method or an alternative payment method agreed upon with the customer.
Prepaid Orders
For eligible prepaid orders, the refund will generally be processed to the original payment source, such as the applicable:

• Bank account

• Credit card

• Debit card

• Online payment method used for the transaction

The refund may take up to 15 business working days to reflect in the customer's account, depending on the payment gateway, bank or financial institution.
Cash on Delivery Orders
For eligible Cash on Delivery refunds, the customer may be required to provide accurate bank-account details or another payment method requested by OMIOSAM for processing the refund.
Customers are responsible for providing correct payment information.
9. Refund Timeline
Cancellation Refund
For an eligible cancelled order, OMIOSAM aims to process the refund within approximately **7 business days** from approval of the cancellation.
Return Refund
For an eligible returned product, the refund will be processed after:
1. The product reaches our warehouse.
2. The returned product is inspected.
3. The quality-control verification is completed.
4. The return is approved for refund.
The overall return and refund process may take approximately up to 2 weeks after the return pickup, depending on courier transit, warehouse receipt, inspection and payment-processing timelines.
After OMIOSAM initiates the refund, the time taken for the amount to appear in the customer's account may depend on the payment gateway or bank.
10. Replacement Policy
Where a replacement is approved, OMIOSAM will arrange replacement of the affected product, subject to availability.
If the same product is unavailable, OMIOSAM may provide an appropriate refund or another resolution, as applicable.
Replacement timelines may vary depending on product availability, courier service and delivery location.
11. Damaged or Tampered Products
Customers should inspect the outer package and product upon delivery wherever reasonably possible.
If you receive a product that appears physically damaged, tampered with or incomplete, report it to OMIOSAM within 2 days of delivery.
Providing clear photographs or videos of the package, shipping label, product and damage may help us investigate and resolve the request more efficiently.
12. Missing Products
If an item is missing from your delivered order, contact OMIOSAM within 2 days from the date of delivery.
Please provide your order number and details of the missing product. Our team may verify the order, packaging and dispatch records before determining the appropriate resolution.
13. Exchange Policy
OMIOSAM does not treat a change of mind, personal preference or incorrect product selection by the customer as an automatic exchange or return reason.
Exchanges are primarily considered for eligible issues such as:

• Wrong product delivered.

• Damaged product delivered.

• Tampered product delivered.

• Expired product delivered.

• Other verified fulfilment-related issues.

Any exchange remains subject to product availability and verification under this policy.
14. Important Customer Responsibilities
To help us resolve return, refund or replacement requests quickly, customers should:

• Keep the original product and packaging until the claim is resolved.

• Keep labels, cartons and other packaging components intact.

• Provide accurate order and contact information.

• Report damaged or missing products within **2 days**.

• Report wrong or expired products within **7 days**.

• Provide photographs or other information when requested.

• Ensure the returned product is securely packed when self-shipping is approved.

 
 15. Frequently Asked Questions
What is OMIOSAM's return policy?
OMIOSAM accepts eligible return or replacement requests for wrong, expired, damaged, tampered or incomplete orders, subject to the applicable reporting deadlines and verification process.
How many days do I have to return a wrong or expired product?
A return or replacement request for a wrong or expired product should be raised within **7 days from the date of delivery**.
 How quickly should I report a damaged or missing product?
Damaged or missing products should be reported within **2 days from the date of delivery**.
Can I return an opened or used product?
Generally, no. Opened, used or altered products are not eligible for return unless OMIOSAM determines otherwise based on the specific circumstances and applicable requirements.
Do I need the original packaging for a return?
Yes. Original packaging, labels, mono cartons and other relevant packaging should be retained for verification. Missing original packaging may result in rejection of the return or replacement request.
Who pays for return shipping?
Where OMIOSAM's reverse-pickup service is available, pickup is arranged through our courier partner. If reverse pickup is unavailable at your location and OMIOSAM approves self-shipping, eligible courier charges may be reimbursed through an available digital payment method, subject to verification.
How long does return pickup take?
After an approved return request, courier pickup generally takes approximately 5–7 business days, subject to location and courier availability.
When will I receive my refund after returning a product?
For eligible returns, the refund is initiated after the product reaches our warehouse and passes the applicable quality verification. The overall process may take approximately up to 2 weeks after pickup, followed by payment-processing time.
Can I cancel my OMIOSAM order?
Yes, an eligible order can generally be cancelled while its status is "Ready to Ship". Cancellation may not be possible after the order progresses beyond the eligible cancellation stage.
How can I cancel my OMIOSAM order?
You can use the **Cancel** option on the order details page under **My Account**, or contact OMIOSAM customer support at **+91 951 2444 422**, Monday to Friday, 10:00 AM to 6:00 PM.
 Can I return only one product from a multi-product order?
Yes. Eligible individual products can be returned or replaced separately, subject to the applicable return conditions and verification.
 What happens if the replacement product is out of stock?
Replacement is subject to availability. If the required replacement product is unavailable, OMIOSAM may process an eligible refund or provide another appropriate resolution.
16. Contact OMIOSAM
For return, refund, cancellation or replacement assistance, contact OMIOSAM through:
Website: https://omiosam.com
Contact Us:https://omiosam.com/contact-us
Phone: +91 951 2444 422
Support Hours: Monday–Friday, 10:00 AM–6:00 PM
17. Policy Updates
OMIOSAM may update this Returns, Refunds, Cancellations and Exchanges Policy from time to time to reflect changes in our products, services, operational procedures or applicable requirements.
The latest version published on the OMIOSAM website will apply to future transactions.
Note: This policy should be read together with OMIOSAM's other website policies, including its Privacy Policy, Shipping Policy and Terms and Conditions. Where applicable, consumer rights and remedies available under Indian law will continue to apply.
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