Omiosam Privacy Policy

Privacy Policy

Effective Date: 24 August 2026
Last Updated: 24 August 2026
Website: OMIOSAM – https://omiosam.com
Privacy Contact: weomiosam@gmail.com

OMIOSAM (“OMIOSAM”, “Company”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what personal information OMIOSAM collects, why we collect it, how we use it, when we share it, how we protect it, how long we retain it, and what choices you have regarding your information when you use our website, mobile websites, applications or related online platforms.

This Privacy Policy applies primarily to customers and visitors in India who browse, access, register on, communicate through, or purchase products from OMIOSAM through our online platforms. The policy in the source specifically excludes offline information collection, websites that do not link to this policy, customers outside India, and third-party websites linked from the OMIOSAM platform.

1. What Is Personal Information?

For this Privacy Policy, Personal Information means information that relates to an individual and can directly or indirectly identify that individual when combined with information available to OMIOSAM.

Personal Information may include information that you voluntarily provide to us, information generated through your interaction with our website, and information received from certain third-party sources.

Information that is publicly available or otherwise excluded under applicable law is not treated as Personal Information for purposes where such exclusion applies.

2. How Does OMIOSAM Collect Personal Information?

OMIOSAM may collect or receive personal information through several channels, including:

Information You Provide Directly

We may collect information when you:

• Create or use an account.

• Place an order for OMIOSAM products.

• Register for newsletters.

• Contact customer support.

• Request information about our products.

• Participate in surveys, contests or promotions.

• Submit product reviews or feedback.

• Communicate with us through email, phone, chat or other available channels.

• Interact with OMIOSAM through sponsored social media platforms or events.

The information you voluntarily provide may include your name, postal address, email address and other information necessary to provide our services. You may choose not to provide certain information; however, some website features or services may not be available without the required information.

Information Collected Automatically

When you use the OMIOSAM website, certain technical and usage information may be automatically collected.

This may include:

• IP address.

• Browser information.

• Device information.

• Operating system information.

• Website or URL information.

• Interaction with website content.

• Usage information.

• Device identifiers.

• Location-related information where applicable.

• Cookie and similar technology data.

This information may help OMIOSAM improve website functionality, understand customer preferences, analyse trends, provide better services and administer the website.

Information From Other Sources

We may receive certain information from third parties, such as updated delivery or address information, promotional partners, social media platforms or other sources where you have permitted the sharing of information.

Third-party websites and platforms have their own privacy practices, and OMIOSAM is not responsible for the privacy practices of third-party websites that we do not own, manage or control.

3. What Personal Information Does OMIOSAM Collect?

Depending on how you interact with OMIOSAM, we may collect information such as:

• Full name.

• Email address.

• Postal and delivery address.

• Telephone or mobile number.

• Country.

• Date of birth where provided or required.

• Language preference.

• Location information.

• IP address.

• Product interests.

• Customer preferences and opinions.

• Names, addresses and telephone numbers of recipients where products are shipped to another person.

• Payment-related information where required to complete a transaction.

• Customer-service communication information.

• Account or login-related information.

• Technical information about your device, software and peripherals.

• Information submitted through reviews, surveys, feedback or customer communications.

The source policy states that OMIOSAM limits collection to information considered necessary for providing services, processing product orders, handling refunds and improving products and services.

4. Why Does OMIOSAM Collect and Use Personal Information?

OMIOSAM may use Personal Information for legitimate business, customer service, transaction, security, and legal purposes.

These purposes may include:

Order Processing and Delivery

We use information to:

• Process product purchases.

• Confirm and fulfil orders.

• Arrange product delivery.

• Process eligible refunds.

• Communicate about orders and transactions.

• Provide customer support.

Account and Customer Communication

We may use information to:

• Verify identity.

• Manage customer accounts.

• Respond to enquiries.

• Follow up on customer-service conversations.

• Communicate about products and services.

• Send order-related notifications.

Marketing and Personalisation

Where permitted, information may be used to:

• Send newsletters and promotional communications.

• Provide product offers.

• Understand customer interests.

• Improve product recommendations.

• Conduct marketing and performance research.

• Personalise website content and advertising.

Reviews, Feedback and Surveys

We may use information to:

• Request product ratings and reviews.

• Respond to customer reviews.

• Conduct surveys.

• Administer promotions or contests.

• Improve our products and customer experience.

Website Improvement and Analytics

We may analyse website activity and customer behaviour to:

• Understand website usage.

• Identify trends.

• Improve website performance.

• Improve shopping experiences.

• Improve products and services.

• Analyse customer demographics and interests.

• Improve marketing effectiveness.

Security and Fraud Prevention

Information may be used to:

• Prevent fraud.

• Detect suspicious activity.

• Investigate potential misuse.

• Protect customers and the Company.

• Enforce our Terms and Conditions.

• Establish, exercise or defend legal rights.

Legal and Regulatory Compliance

We may process and disclose information when necessary to comply with applicable laws, regulations, legal processes, court orders or enforceable governmental requests.

5. What Is the Legal Basis for Processing Personal Information?

Depending on the circumstances, OMIOSAM may process Personal Information on the following bases:

Performance of a Contract

Information may be required to fulfil an agreement with you, such as processing and delivering products that you have ordered.

Legitimate Interests

We may process information for legitimate business interests, including customer service, product communication and improving our services.

Legal Obligations

Certain information may need to be retained or processed to comply with applicable legal, accounting, administrative or regulatory requirements.

Consent

Where consent is required, OMIOSAM may request your consent before collecting or processing the relevant information. Where applicable, you may withdraw consent by contacting us at weomiosam@gmail.com.

6. Does OMIOSAM Share Personal Information?

OMIOSAM does not rent or sell your Personal Information to third parties.

We may share information with authorised parties when necessary to operate our business, fulfil orders, provide services, process transactions, communicate with customers, maintain our website or comply with legal obligations.

Potential recipients may include:

• Affiliates and corporate entities.

• Order-processing providers.

• Courier and delivery companies.

• Customer-support providers.

• Email and communication service providers.

• Website-hosting providers.

• Cloud-storage providers.

• Data-analysis and analytics providers.

• Fulfilment service providers.

• Professional advisers where appropriate.

• Government authorities or law-enforcement agencies where legally required.

Third-party service providers are expected to use information only for the purposes for which they have been engaged or as otherwise permitted by applicable requirements.

7. Does OMIOSAM Sell Customer Data?

No. OMIOSAM does not rent or sell your Personal Information to third parties.

We may share information with service providers that help us operate our business, such as delivery partners, order-processing companies, hosting providers, customer-support providers, analytics providers and other authorised service providers.

8. Payment Information and Payment Security

When you purchase OMIOSAM products online, payment information may be processed through third-party payment service providers.

The source policy states that payment information is provided through PCI-DSS-compliant payment-processing service providers, and that OMIOSAM itself does not process or store payment information except as stated in the policy.

Customers are responsible for maintaining the confidentiality of their account credentials and for restricting access to their computers and mobile devices.

9. Does OMIOSAM Record Customer-Service Calls?

Yes. Customer-service calls may be recorded for quality-control and training purposes.

10. How Long Does OMIOSAM Keep Personal Information?

OMIOSAM retains Personal Information only for as long as reasonably required or as permitted or required by applicable legal and regulatory requirements.

Information may be retained when necessary for:

• Completing transactions.

• Providing services.

• Customer support.

• Legal obligations.

• Accounting and administrative requirements.

• Resolving disputes.

• Enforcing agreements.

• Protecting legitimate business interests.

When information is no longer required, OMIOSAM may take reasonable steps to delete or permanently de-identify it.

11. How Does OMIOSAM Protect Personal Information?

OMIOSAM uses administrative, technical and physical safeguards designed to protect Personal Information against unauthorised access, disclosure, loss, alteration, destruction or misuse.

Security measures described in our policy include:

• Restricted access to information.

• Password protection.

• Encryption.

• SSL technology.

• Firewalls.

• Malware scanning.

• Need-to-know access controls.

• Confidentiality obligations.

• Staff training and organisational controls.

• Physical security measures.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

12. Where Is Personal Information Stored?

Personal Information may be stored on OMIOSAM's own secure systems or through third-party cloud and technology providers engaged to support our business operations.

Third-party storage providers are expected to maintain appropriate security practices and use information only for permitted storage and retrieval purposes.

13. What Are Cookies?

Cookies are small data files stored by websites on a user's device through a web browser.

OMIOSAM may use cookies and similar technologies to:

• Remember customer preferences.

• Improve website functionality.

• Understand website traffic.

• Analyse customer interactions.

• Track advertising performance.

• Improve website experiences.

• Compile aggregate website statistics.

• Support analytics and related services.

You can control or disable cookies through your browser settings. However, disabling cookies may affect some website functionality. The source policy states that customers can still place orders even when cookies are disabled, although some features may not function properly.

14. Google Analytics and Advertising

OMIOSAM may use third-party analytics and advertising technologies to understand website activity, evaluate performance, analyse demographic information and improve marketing.

The existing OMIOSAM policy identifies Google as an analytics/advertising partner and describes the use of Google Analytics cookies, Google advertising technologies and related reporting features.

Customers may manage certain Google advertising preferences through Google's available advertising settings and related opt-out mechanisms.

15. Social Media and Third-Party Platforms

OMIOSAM may maintain a presence on social media platforms such as Facebook, Instagram, LinkedIn and X/Twitter.

When you interact with OMIOSAM through social media, information may be available to us depending on your privacy settings and the policies of the relevant social-media platform.

Your use of third-party social-media services is governed primarily by the privacy policies and terms of those service providers.

16. Third-Party Websites and External Links

The OMIOSAM website may contain links to websites operated by third parties.

These external websites are independent from OMIOSAM. We do not control their content, privacy practices or security.

Before providing personal information to a third-party website, customers should review that website's privacy policy and terms of use.

17. Customer Reviews, Comments and Public Content

If you submit comments, reviews, ratings, photographs or other content to a public area of the OMIOSAM platform, information you choose to publish may be visible to other users or third parties.

Customers should avoid publishing personal or confidential information in public reviews or comments.

The source policy states that customers may request removal of content they have posted in public areas by contacting weomiosam@gmail.com, although removing content from OMIOSAM does not necessarily remove copies that may already exist elsewhere on the internet.

18. Your Privacy Choices and Opt-Out Rights

OMIOSAM provides customers with options regarding promotional and marketing communications.

You may request to stop receiving promotional communications by:

• Using the unsubscribe option in promotional emails.

• Updating communication preferences through your account where available.

• Contacting customer care.

• Contacting OMIOSAM through the privacy contact information provided below.

You may also request correction or updating of certain account information.

19. Can I Withdraw My Consent?

Yes, where applicable.

If you have provided consent for the collection, use or disclosure of Personal Information, you may withdraw that consent by contacting:

Email: weomiosam@gmail.com

Withdrawal of consent does not affect the lawfulness of processing that took place before withdrawal.

OMIOSAM may continue to retain or process certain information where required for legal compliance, dispute resolution or enforcement of agreements.

20. Can I Update or Correct My Personal Information?

Yes. Where account functionality is available, customers may update or correct certain information through the My Account section.

Customers may also contact OMIOSAM customer support for assistance with updating personal information.

21. Children's Privacy

The OMIOSAM platform is not designed for individuals under 18 years of age, and OMIOSAM does not knowingly collect Personal Information from individuals under 18.

If OMIOSAM becomes aware that Personal Information has been inadvertently collected from a person under 18, the policy states that reasonable steps will be taken to delete that information from our records.

22. Employment Applications

Where employment opportunities are available through the OMIOSAM platform, applicants may submit resumes or other employment-related information.

Information submitted for employment purposes will be treated confidentially and may be retained for future consideration as described in the source policy.

23. Anonymous and Aggregated Information

OMIOSAM may generate anonymised or aggregated information from website usage.

Such information may be used for:

• Website analytics.

• Internal research.

• Performance improvement.

• Bug identification.

• Trend analysis.

• Business analysis.

Where information has been properly anonymised or aggregated so that individuals cannot reasonably be identified, it may be used or shared for legitimate analytical purposes.

24. What Happens During a Business Transfer?

If OMIOSAM undergoes a merger, acquisition, sale of substantially all business assets or another similar business transaction, Personal Information may be transferred or disclosed as part of the transaction where permitted or required.

Any such transfer will remain subject to applicable legal requirements and the privacy protections described in this Policy where applicable.

25. Privacy Policy Updates

OMIOSAM may update this Privacy Policy periodically to reflect changes in our services, technology, business operations or applicable requirements.

When changes are made, the revised policy may include an updated Effective Date or Revised Date.

Customers are encouraged to review this page periodically. Continued use of the OMIOSAM platform after a policy update constitutes agreement with the updated policy on a prospective basis, where applicable.

26. Frequently Asked Questions About OMIOSAM Privacy

What is the OMIOSAM Privacy Policy?

The OMIOSAM Privacy Policy explains how OMIOSAM collects, uses, stores, protects and shares Personal Information when customers use our website, services and online platforms.

What personal information does OMIOSAM collect?

Depending on your interaction with us, OMIOSAM may collect information such as your name, email address, phone number, delivery address, account information, product interests, IP address, device information, payment-related information and customer communications.

Does OMIOSAM sell my personal information?

No. OMIOSAM does not rent or sell Personal Information to third parties. Information may be shared with authorised service providers when required to operate our business and provide services.

Why does OMIOSAM need my phone number?

Your phone number may be used for order processing, delivery, customer support and communications relating to OMIOSAM services and products. The source policy also provides for communications through phone, text and other channels.

Does OMIOSAM use cookies?

Yes. OMIOSAM may use cookies and similar technologies to remember preferences, analyse website traffic, understand interactions and improve website performance.

Can I disable cookies?

Yes. You can manage cookies through your browser settings. Some website functionality may be affected when cookies are disabled.

Does OMIOSAM use Google Analytics?

The existing OMIOSAM policy identifies Google among its third-party analytics and advertising partners and describes the use of Google-related analytics and advertising technologies.

Can I stop receiving marketing emails?

Yes. You can use the unsubscribe link in promotional emails, update your available communication preferences or contact OMIOSAM customer support.

Can I withdraw my consent?

Where processing is based on consent, you may request withdrawal of consent by contacting weomiosam@gmail.com. Certain information may still need to be retained for legal, contractual or dispute-related purposes.

How does OMIOSAM protect my personal information?

OMIOSAM uses administrative, technical and physical safeguards such as restricted access, passwords, encryption, SSL, firewalls, malware scanning and confidentiality controls to help protect Personal Information.

How long does OMIOSAM keep my information?

OMIOSAM retains Personal Information for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law and regulatory requirements.

Is OMIOSAM's website intended for children?

No. The OMIOSAM platform is not designed for individuals under 18, and OMIOSAM does not knowingly collect Personal Information from individuals under 18.

How can I contact OMIOSAM about privacy?

For privacy questions, complaints, requests or concerns, contact:

Email: weomiosam@gmail.com

27. Privacy Contact and Grievance Queries

If you have questions, concerns, complaints or requests regarding the collection or handling of your Personal Information, please contact OMIOSAM:

Email: weomiosam@gmail.com
Website: https://omiosam.com
Contact Page: https://omiosam.com/contact-us

We will review privacy-related enquiries and take appropriate steps in accordance with this Privacy Policy and applicable requirements.